S&H PRICES & POLICIES

We strive for 100% customer satisfaction so should you happen to have any issues with your order when you receive it, please contact us via phone or email so we can take care of you.

ALLERGY WARNING

Please note that our products are produced in a facility that processes peanuts, milk, soy, wheat, gluten, egg and tree nut ingredients.

Merchant Name

Return Policy

We accept returns on unopened merchandise within 30 days of confirmed delivery. With all returns, original & return shipping and handling and expedited handling fees are non refundable. Any orders that are cancelled before shipment will have a minimum $5 charge deducted from the order total or 5% whichever is greater. Any new items returned that aren’t expired are subject to a 30% restocking fee. Orders returned after the 30 day return period will be charged a 40% late penalty fee in addition to the 30% restocking fee. Orders must be returned within 60 days for any type of refund. Any orders that are “refused” by the customer at delivery and are returned to us will be subject to a 15% restocking fee and the actual cost of shipping deducted from the order total.

Please note that the ice cream you will receive will not come in a full solid bar due to shipping and handling but will instead be in small bite size pieces.
If you paid by debit or credit card, the charge will appear as AstronautIceCreamShop on your statement.

HANDLING TIMES

Although we strive to get all orders shipped out within 24-48 business hours of being placed, orders over $200 may take 24-72 business hours to ship from the order date. If you need the order to arrive faster, please call or email us to arrange for faster delivery for an additional fee. All orders ship on Tuesday and Thursday each week.

INTERNATIONAL IMPORT DUTY / CUSTOM FEES

For International shipments, shipping and handling does not include any import duties, tariffs, taxes, customs fees or any other import fees charged by the destination country. The receiver of the package will be responsible for any fees associated with the
importation of the ordered goods.